Refund Policy

Refund Policy

Last updated: June 17, 2026

At Applir, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return and refund policy from the date of delivery.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within 14 days of the delivery date
  • The item is in its original condition — unused, uninstalled, and undamaged
  • The item is in its original packaging with all accessories, manuals, and parts included
  • Proof of purchase (order confirmation or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been installed, used, or damaged after delivery
  • Items returned after the 14-day window has passed
  • Items marked as final sale or non-returnable at the time of purchase
  • Large built-in appliances that have been fitted or connected to utilities

3. How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order:

  • Email: terrelldarrell1@outlook.com
  • Phone: +1 (247) 339-1050

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 2 business days with return instructions and a return authorization.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. We strongly recommend using a trackable shipping service and purchasing shipping insurance for high-value appliances, as we cannot guarantee receipt of your returned item without tracking.

For large or heavy appliances (e.g., washing machines, tumble dryers, fridge freezers), please contact us before shipping — we may arrange a collection service on your behalf.

5. Refund Process

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you. Do not attempt to use or install a damaged appliance.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

8. Late or Missing Refunds

If you have not received your refund within 10 business days of our approval email, please:

  • Check your bank account again
  • Contact your credit card company — it may take some time before your refund is officially posted
  • Contact your bank, as processing times vary
  • If you have done all of the above and still have not received your refund, please contact us at terrelldarrell1@outlook.com

9. Contact Us

For any questions about our refund policy, please get in touch:
Applir
2651 Poydras St, Apt. 3212
New Orleans, Louisiana 70119, United States
Email: terrelldarrell1@outlook.com
Phone: +1 (247) 339-1050
Website: https://applir.myshopify.com